Client Quality Control Feedback

Please complete the form so that we are fully aware of the quality of service The GOL Group are providing you. The form is automatically dated when submitted.

These guidelines function as an indicator of standards being achieved per section of the feedback form below. Hover your mouse pointer over each section for a more detailed explanation. You will receive a copy to the email address you provide below.

Score per area

0-5 Total breakdown of standards of service
6 Major deficiencies
7 Minor deficiencies
8 Acceptable level of service
9 High level of service
10 Excellent of service

Company name
Contact name
Contracted site address
Postcode
Telephone
Email
Please score us in the following areas:
Continuous reliable service	012345678910
Cleaning standards	012345678910
Rapid response to situations or complaints	012345678910
Rapid response to situations or complaints	012345678910
Professional and efficient communication	012345678910
Fully trained cleaning staff	012345678910
Effectiveness of quality audits	012345678910
Management control and communication	012345678910
Support from the management team	012345678910
Presentation of cleaning staff	012345678910
Staff attendance	012345678910
Compliance with identity/security	012345678910
Please provide feedback on items marked 7 or below
Are there any non-conformances not mentioned above

 

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